Communication

Virtual Learning from Matrix Development
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Communication

Simply the most important element of not only working but in life. All of us can be better in the way we communicate with each other and with ourselves.

Communication Matrix Virtual Learning - Communication graphic by Martin Richardson of ARTMART

Giving effective feedback

– improve performance and motivation through feedback

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Why is this important?

Giving good, regular feedback is a key skill for leaders to let their teams know what they are doing well and not so well.  For an individual to really be able to take on board feedback it needs to be delivered in the right way.

What will I get from this HIT?

You will…

  • Understand and feel confident to use the Losada Ratio
  • Understand the advantages of giving both positive and negative feedback
  • Be able to deliver effective feedback to your team
  • Review other structures for giving feedback

Other HITs that may be beneficial

  • Coaching skills
  • How to change behaviour
  • Personal development planning process
  • Situational leadership
  • Motivating your team
  • Building rapport

Written communications

– develop the impact of your writing

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Why is this important?

All leaders have to communicate in writing and need to consider the image that they are portraying through their written communications.

What will I get from this HIT?

You will…

  • Discover how to construct an effective message
  • Learn the most common mistakes people make in written communication
  • Develop your writing skills through practical exercises

Other HITs that may be beneficial

  • Managing and cascading communications
  • Stakeholder management
  • Assertive communication

Assertive communication

– remain assertive in challenging situations

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Why is this important?

Assertive behaviour is a necessary skill for a leader. It enables you to communicate successfully with your team, your manager and your stakeholders.

What will I get from this HIT?

You will…

  • Understand what assertive behaviour is and isn’t
  • Identify the advantages to using assertive communication
  • Learn and feel confident to use the 6 types of assertive communication
  • Learn tips and techniques for communicating assertively in personally challenging situations

Other HITs that may be beneficial

  • How to change behaviour
  • Giving effective feedback
  • Stakeholder management
  • Motivating your team
  • Setting direction and engaging the team

Managing & cascading information

– cascading the right message in the right way

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Why is this important?

Good communication is essential for a leader to motivate and increase performance within their team.

Well-executed communication needs to be planned; this HIT will provide you with a structure to follow to plan your communication.

What will I get from this HIT?

You will…

  • Develop a structure for planning your message so that it has the right impact
  • Consider different methods of communication and their advantages and disadvantages
  • Feel confident to complete and use communication plans

Other HITs that may be beneficial

  • Setting direction and engaging the team
  • Presenting with impact
  • Stakeholder management
  • Assertive communication
  • Written communications

Presenting with impact

– delivering your message in an engaging way

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Why is this important?

All leaders have to present whether it be formal presentations or presenting their ideas at team meetings. Therefore, leaders need to understand what components make a good presentation and how to present with impact. The 5S model provides a structure for this.

What will I get from this HIT?

You will…

  • Identify how to structure a presentation
  • Adapt your presentation to suit the audience
  • Increase the impact of your presentations

Other HITs that may be beneficial

  • Managing and cascading information
  • Creating superteams
  • Leading with emotional intelligence
  • Leadership through change
  • Setting direction and engaging the team
  • Being an authentic leader

Building rapport

– communicating to build positive relationships

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Why is this important?

All leaders will benefit from being able to adapt their communication style to build rapport quickly and easily with a range of different people.

What will I get from this HIT?

You will…

  • Understand what rapport is and the benefits of having strong rapport
  • Learn skills and techniques to develop rapport

Other HITs that may be beneficial

  • Managing and cascading information
  • Giving effective feedback
  • Leading with emotional intelligence
  • How to change behaviour
  • Assertive communication
  • Networking

Handling conflict

– how to resolve conflict effectively

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Why is this important?

Conflict occurs wherever people’s concerns appear to be incompatible – making it a common and inevitable part of working life. But contrary to popular opinion, conflict is not always a bad thing: without conflict and challenge an organisation stagnates and becomes ineffective. This HIT will help you to resolve conflict in a constructive way.

What will I get from this HIT?

You will…

  • Review the definitions of conflict
  • Be introduced to the Thomas-Kilman conflict instrument (TKI) as a conflict management tool.
  • Explore your preferred conflict handling modes.
  • Identify ways in which you could approach conflict resolution more effectively.

Other HITs that may be beneficial

  • Assertive communication
  • Building rapport
  • How to change behaviour
  • Enhancing your communication
  • What’s missing in your decision making
  • Giving effective feedback
  • Leadership through change
  • Understanding individual responses to change

Stakeholder Management

– take a structured approach to identifying and managing stakeholders

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Why is this important?

Stakeholder management is critical in getting things done in every organisation. By engaging the right people in the right way in your deliverables, you can make a big difference to your success.  These people can be strong supporters or blockers.

What will I get from this HIT?

You will…

  • Understand why stakeholder management is so important.
  • Perform a stakeholder analysis.
  • Complete a stakeholder communication plan

Other HITs that may be beneficial

  • Leading with emotional intelligence
  • Assertive communication
  • Written communication
  • Networking
  • Building rapport

HIT Categories

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